dadu88 Privacy Policy

We collect personal data that you voluntarily provide when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion. This includes your name, date of birth, email address, phone number, residential address in Bangladesh (such as Dhaka, Chittagong, Sylhet, Khulna, or other cities), and payment account details for services such as bKash, Nagad, Rocket, and Upay.

When you access the dadu88 Platform, we automatically collect certain technical data including your IP address, device identifier, browser type, operating system, referring URLs, session timestamps, and in-platform navigation behaviour. This data is collected via server logs and first-party analytics tools. We do not use third-party advertising trackers on the dadu88 Platform.

dadu88 uses strictly necessary cookies to maintain your login session and ensure the platform functions correctly. We may also use functional cookies to remember your preferences such as language and display settings. We do not currently use third-party advertising cookies. You can control cookie settings through your browser; however, disabling strictly necessary cookies may prevent you from logging in or using certain platform features.

The primary purpose for which we process your personal data is to create and maintain your dadu88 account, process your deposits and withdrawals via bKash, Nagad, Rocket, and other supported local payment methods, deliver the games and betting markets you request, and provide customer support. Without this processing, we cannot operate the Platform or deliver our services to you.

We are required to verify the identity of all players and to conduct ongoing monitoring to prevent money laundering, underage gambling, and fraudulent activity. This includes checking the personal information you provide against public records and third-party identity verification services. We may request copies of government-issued identity documents such as a Bangladesh national ID card (NID) or passport as part of this process.

dadu88 uses behavioural data — including your deposit frequency, session duration, and betting patterns — to identify signs of potentially problematic gambling behaviour. This processing is carried out in your interest and enables us to proactively offer support, apply deposit limits, or initiate a responsible gaming intervention when our systems detect warning patterns. You can read more about these tools on our Responsible Gaming page.

We may use your email address or phone number to send you transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and policy update notices. These communications are necessary to operate your account and cannot be opted out of while your account is active. Promotional communications, where sent, will offer a clear opt-out mechanism.

Aggregated and anonymised data derived from platform usage helps us understand how players interact with dadu88, which games are most popular, and where the user experience can be improved. This processing does not involve identifying you as an individual; it is conducted at an aggregate level to make the Platform better for all users.

To process your deposits and withdrawals, dadu88 must share relevant financial data with local payment gateways and providers including bKash, Nagad, Rocket, and Upay. These providers process your payment data under their own privacy policies and are bound by applicable Bangladeshi financial regulations. dadu88 shares only the minimum data necessary to complete each transaction.

Our game library is powered by third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session-level technical data required to load and operate their games within the dadu88 Platform. They do not receive your identity or payment details beyond what is technically necessary for game delivery.

dadu88 may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction in response to a lawful request, court order, or where we have reasonable grounds to believe that disclosure is necessary to prevent fraud, money laundering, or other criminal activity. We will notify you of any such disclosure where legally permitted to do so.

We engage reputable cloud infrastructure and cybersecurity service providers to host the Platform and protect it from threats. These vendors process data on our behalf under strict data processing agreements and are not permitted to use your data for any purpose beyond providing their contracted services to dadu88. All vendors are required to maintain security standards consistent with industry best practice.

Once the applicable retention period has expired and there is no longer a legal or business reason to retain your data, dadu88 will securely delete or anonymise it. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes without further notice to you.

You have the right to request a copy of the personal data that dadu88 holds about you. To submit a data access request, please contact our support team using the email address provided in the footer of this page. We will respond to verified requests within a reasonable timeframe, typically within thirty (30) calendar days.

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account information (such as your phone number or address) directly in your dadu88 account settings. For corrections to identity documents or other sensitive fields, please contact our support team.

In certain circumstances, you may request the deletion of your personal data. However, please note that dadu88 is subject to legal obligations — particularly in relation to anti-money-laundering and financial record-keeping — that require us to retain certain data even after your account is closed. Where we are unable to delete data due to these obligations, we will inform you of the reasons and the expected retention period.

You may ask dadu88 to restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being contested, or where you have objected to processing based on our legitimate interests. During a processing restriction, we may still store your data but will not actively process it beyond what is strictly necessary.

dadu88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. When we make material changes, we will post the updated Policy on this page with a revised "Last updated" date and, where appropriate, notify you by email. Your continued use of the Platform after the updated Policy has been posted constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dadu88 handles your personal data, please contact our support team. Our support email address is displayed as plain text in the footer of every page on this site. We aim to respond to all privacy-related enquiries within one business day during Bangladesh Standard Time (BST, UTC+6) operating hours.